Terms & Condition
Welcome to “K-Believers BD” online shop. Here you can buy high quality cosmetics and skin care products at retail prices. “K-Believers BD” provides all types of cosmetics and skin care products at retail prices across the country.
Return and Refund Policy
প্রোডাক্ট নেওয়ার সময় ডেলিভারি এজেন্টের সামনে চেক করে নিবেন। পার্সেলে কোন সমস্যা মনে হলে, প্রোডাক্টের সীল না ভেঙে ডেলিভারি এজেন্টের সামনে আমাদের সাথে যোগাযোগ করবেন। অন্যথায় ডেলিভারি এজেন্ট চলে যাওয়ার পরে কোন অভিযোগ গ্রহণ করা হবে না।
At K-Beliver’s BD, we strive to ensure customer satisfaction with every purchase. If, for any reason, you are not satisfied with a product, we are here to assist you with returns and refunds.
1. Returns
- Eligibility: Products must be returned within 7 days of delivery. Items must be unused, in their original packaging, and in the same condition that you received them.
- Return process: To initiate a return, please contact our customer service team at 01781571781. We will provide instructions for returning your item.
- Return shipping: You are responsible for paying the shipping costs for returning the product, unless the return is due to a product defect or an error on our part.
2. Refunds
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed.
- Timeline: The refund will be completed within 7-10 working days after approval of the return request.
- Refund method: Refunds will be issued to the original method of payment (credit card, bank transfer, etc.). In some cases, it may take additional time for your financial institution to process the refund.
- Partial refunds: Certain situations may qualify for partial refunds, such as items that are returned with signs of use or missing parts